Managed IT Services
IT Support That Works the Way You Do
Managing IT in-house isn’t just about fixing things when they break. It’s about staying ahead—keeping systems secure, reliable, and running without disruption. But building an internal team that can do all of that? It’s costly, time-consuming, and frankly, not always practical.
That’s where AffinityMSP’s Managed IT Services come in.
We act as your dedicated IT partner, taking full responsibility for your technology so you can focus on growing your business—not troubleshooting it.
We cover the day-to-day essentials like help desk support, maintenance, and system monitoring, but we also help you plan for the future. Whether you need support for five staff or five hundred, our team proactively keeps your infrastructure secure and efficient.
The Smarter Way to Handle IT
Because downtime costs more than just money. It costs you productivity, peace of mind, and in some cases, customer trust.
When you partner with AffinityMSP, you get:
24/7 Monitoring and Maintenance
We identify and fix issues before they cause downtime.
Expert Support When You Need It
Remote and on-site support from real people who know your business.
Cost
Predictability
Say goodbye to unexpected IT bills. Our plans are transparent and scalable.
Stronger Cybersecurity
From email security to endpoint protection, we help you stay ahead of evolving threats.
And best of all? Focus on what matters most. While we handle your IT, you’re free to concentrate on your core business goals.
Managed IT Plans
Support built to grow with you
From occasional help desk support to fully managed, security-hardened IT, compare what's included in each Affinity MSP plan and find the level of coverage that fits your business today.
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CasualCare™
Pay-as-you-go support for occasional IT needs. |
TimeCare™
Flexible time-block support as your team grows. |
ProCare Lite™
Unlimited remote support, without onsite visits. |
Most Popular
ProCare™
Unlimited remote and onsite support, fully managed. |
ProCare+™
ProCare, plus built-in Essential Eight protection. |
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|---|---|---|---|---|---|
| Support & Response | |||||
| 24x7 / 365 Support | |||||
| Predefined support time block | Unlimited | Unlimited | Unlimited | ||
| Unlimited remote support | — | — | |||
| Onsite support, no callout fee | Within time block | Within time block | — | ||
| Help desk support & maintenance | |||||
| Proactive monitoring | — | Enhanced | |||
| Infrastructure Management | |||||
| Network & server management | — | ||||
| Email management | — | ||||
| Workstation management | — | ||||
| Asset management & reporting | — | ||||
| Strategy & Security | |||||
| Strategic IT planning | — | ||||
| Dedicated account manager | — | — | |||
| Cybersecurity awareness training | — | — | |||
| Disaster recovery planning | — | ||||
| Essential Eight Cyber Uplift | |||||
| EDR (endpoint detection & response) | — | Add-on | Add-on | Add-on | |
| Vulnerability scan cadence | — | Add-on | Add-on | Add-on | |
| Immutable backups | — | Add-on | Add-on | Add-on | |
| Quarterly phishing simulation | — | Add-on | Add-on | Add-on | |
| Insurer-ready evidence packs | — | Add-on | Add-on | Add-on | |
All plans exclude project works, non-remediation issues and third-party, non-line-of-business applications. Scroll sideways on smaller screens to compare all plans.
Looking at 
but want something more tailored?
but want something more tailored?If you're leaning toward ProCare™ but need more flexibility or extra protection, we've got two custom options:
Do you want unlimited remote support without paying for onsite services you don’t use?
ProCare Lite™ gives you unlimited remote support and maintenance—no onsite visits, no unnecessary extras. Perfect for fully remote or hybrid teams looking for expert support at a more accessible price.
Worried about advanced cyber threats keeping you
up at night?
ProCare+™ includes everything in ProCare, plus advanced cybersecurity protection to safeguard your devices, data, and team from evolving digital threats.
Let’s Take the IT Load Off Your Plate
We don’t just fix things when they break—we help you prevent problems before they start. Here’s a snapshot of what you can expect from AffinityMSP’s Managed IT Services:
Help Desk Support
24/7 technical support for issues large or small
Network Monitoring
Through performance analysis & threat detection
Data Backup
Comprehensive backups for fast disaster recovery
Anti-Malware
Robust tools that detect and neutralise cyberattacks
IT Consulting
Expert guidance from high-level consultants
Patches & Upgrades
Regular upgrades to keep your software up to date
Need More Than Just IT Support?
While Managed IT is at the core of what we do, it’s just one part of the bigger picture.
At AffinityMSP, we offer a full suite of services designed to support, secure, and scale your business. Here are a few more ways we can help:
Let’s Take IT Off Your Worry List!
Whether you need fully managed IT, extra support for your in-house team, or smarter ways to manage print and leasing, AffinityMSP is here to simplify the process. We listen first, recommend what actually makes sense for your business, and deliver support you can count on.
Not Sure Where to Start? Let’s Chat.
We’re happy to have a no-pressure conversation about your current IT setup and where you’d like to go next.
Address
101/21-35 Ricketts Rd
Mount Waverley , VIC 3149
Contact
Phone: 1300 943 486
Email: sales@affinitymsp.com.au
Open Hours
24/7 Support
Business Hours: 8:00am – 5:00pm
Monday to Friday
FAQs
We provide managed IT services for small to mid-sized businesses and growing enterprises across Australia. Whether you have 10 users or multiple locations, our IT support scales to meet your operational and security needs.
Both. We can act as your fully managed IT service provider or work alongside your internal IT team through our co-managed IT services, depending on how your business is structured.
Cybersecurity is built into all our IT services. We use a layered approach to protect your systems, data, and users, including endpoint security, access controls, and ongoing monitoring to reduce cyber risk.
Yes. We support multi-site businesses, healthcare organisations, and remote teams with secure network connectivity, cloud services, and reliable IT support across all locations.
We offer flexible managed IT service agreements designed to align with your business needs. Our focus is on long-term partnerships, not locking clients into rigid IT contracts.
Getting started is simple. We begin with a consultation to understand your current IT environment, challenges, and goals, then recommend the right managed IT, cybersecurity, or cloud solutions for your business.