Australia’s
#1 ranked MSP
#1 in Australia & #69 globally in the MSP 501 2026 list by Channel Futures
Affinity MSP keeps Australian businesses secure, productive and moving with proactive managed IT, cybersecurity and cloud services—backed by a local team that takes ownership from the first call to the final fix.
- Microsoft-certified engineers and cybersecurity-aligned frameworks
- Scalable enterprise IT management for growing and multi-location organisations
- Clear SLAs, guaranteed response times, and proactive 24/7 monitoring
Recognised by leading industry bodies
TRUSTED ACROSS AUSTRALIA & NEW ZEALAND
When IT just works, businesses stop looking elsewhere.
After 14 years supporting businesses across Australia and New Zealand, we've learned that trust is earned one resolved ticket at a time. These are the numbers behind that trust.
99.7%
Client Retention Rate
The number that matters most to us
14 yrs
Years in Business
Serving ANZ enterprises since 2011
5,000+
Endpoints Managed
Across Australia and New Zealand
50+
Team Members
Specialists, not generalists
$1.5B
Client Revenue Supported
Businesses that can't afford downtime
100%
Australian-owned
Local accountability, always
Read the video transcript
In today's world, it only takes one weak link for your entire IT system to spiral into chaos. Security gaps, unmanaged devices, outages. When your technology unravels, everything comes to a halt.
That's where Affinity steps in. We bring clarity to the confusion — rebuilding your systems with stability, security and complete peace of mind.
From proactive protection to rapid support, we keep your business running the way it should. When your IT falls apart, we pull it all back together.
When IT falls apart, we pull it back together.
IT problems don't wait for a convenient time. Phishing. Outages. The "everything's on fire" moments. Affinity MSP takes the chaos out of IT so your team stays productive and protected — no matter what gets thrown at you.
- Managed IT Support — helpdesk and proactive maintenance
- Cyber security and phishing protection
- Monitoring, patching, backups and recovery
- Fast response when things go wrong
Affinity MSP’s Managed IT Support Services
Our managed IT support services provide proactive, ongoing technology management that prevents downtime, reduces cyber risk, and keeps your business operating without disruption.
World-Class Technology Partnerships
Affinity MSP partners with globally recognised technology vendors that set the benchmark for performance, security, and reliability. We are selective about who we work with, aligning only with proven enterprise platforms, infrastructure providers, and cybersecurity leaders that deliver measurable results for modern businesses.
These partnerships give our clients access to advanced cloud solutions, secure networking, modern workplace technologies, and certified engineering expertise backed by global standards. When you engage Affinity MSP, you are supported by a carefully chosen ecosystem of industry leaders, not just a reseller, but a strategic managed IT partner invested in long-term performance.
Industry Recognition
In 2026, Affinity MSP was ranked the #1 managed service provider in Australia and #69 globally on the Channel Futures MSP 501 — the industry's most recognised independent ranking, judged on verified financials, growth and operational excellence. It's the benchmark MSPs worldwide measure themselves against, and we're proud to sit at the top of it in Australia.
Also in 2026, Affinity MSP was named one of Australia's top 10 small business workplaces in The Australian's Best Places to Work, powered by WorkL — based entirely on anonymous employee survey responses. The two results are connected: engineers who stay build deep knowledge of your environment, and that continuity is why our clients aren't re-explaining their systems to a new face every six months. Great retention on our team is what makes 99.7% retention of our clients possible.
The recognition runs deeper. In 2025 we were named to both the Fast50 and Smart50, two of Australia's most respected lists for high-performing, genuinely growing businesses — not pay-to-play awards. Clutch recognised Affinity MSP as a Top Managed Service Provider in Australia in both 2025 and 2026, based on verified client reviews, and CloudTango named us to its MSP Select AU list in 2024 and 2026.
For our clients, this means partnering with an IT team that's independently validated from every angle — financial performance, client satisfaction, and the people delivering the work.
Solutions That Just Work
Solutions you will swear by, not at!
Fast Response Time
5-second response time + resolved issues in 24 hours.
Transparent Pricing
No hidden fees, just reliable services.
Verified Client Reviews, Clutch & Google
Independent reviews on Clutch, Google, and Cloud Tango provide transparent insight into how we operate. From response times to cybersecurity management, clients consistently reference reliability, clarity, and technical depth.
We believe trust should be earned publicly, not just promised privately.
What our clients say about us
B. E.
Managing Director
“Affinity MSP is one of the MSPs that feel more like our internal IT department. Very knowledgeable team with innovative solutions.
They are not worried to jump into any IT challenge and work with you finding and executing a solution in record time. Not only that, they help you plan your future and enable your business for the challenging climate we live in right now.”
P. H.
General Manager
“Our company has always placed high expectations on service providers, but in turn we consider our providers partners in delivering our business solutions.
Affinity has given us excellent system reliability and the flexibility to up-scale solutions and meet our growing needs.”
R. H.
General Manager
“Switching from a break-fix agreement to the managed service provider (MSP) model with Affinity has been a game-changer for us. Their proactive approach, personalized support, and expertise have transformed the way we manage our IT infrastructure. With round-the-clock monitoring, timely problem resolution, and comprehensive services, our operations have become more efficient and productive. The predictable monthly fee has eliminated unpredictable costs, allowing us to invest in other areas of our business.
We highly recommend AffinityMSP for their reliable, efficient, and cost-effective IT solutions. They have exceeded our expectations in every aspect.”
Frequently Asked Questions
Who is the best managed service provider in Australia?
Affinity MSP is ranked the #1 managed service provider in Australia and #69 globally on the 2026 Channel Futures MSP 501, the industry's leading independent ranking of MSPs worldwide. That ranking is backed by a 99.7% client retention rate and recognition as a Clutch Top Managed Service Provider Australia in both 2025 and 2026.
What does a managed service provider (MSP) do?
A managed service provider takes ongoing responsibility for a business's technology — monitoring systems 24/7, resolving issues through a helpdesk, patching and securing devices, managing backups and cloud services, and planning IT strategy — all for a predictable monthly fee. It replaces the reactive "call someone when it breaks" model with proactive management that prevents problems before they cause downtime.
What services does Affinity MSP provide?
Managed IT support, cybersecurity (including ACSC Essential Eight implementation), Microsoft 365 and Copilot deployment, private cloud, business VoIP and 3CX phone systems, internet and WAN services, hardware-as-a-service, medical IT, co-managed IT, and IT project management — delivered across Australia and New Zealand from offices in Melbourne, Sydney, Brisbane, Perth and Auckland.
How much do managed IT services cost in Australia?
Affinity MSP's managed IT services start from $89 per user per month on a fixed, all-inclusive monthly fee with no hidden costs. Your exact investment depends on your organisation's size, security requirements and environment — we provide a tailored quote after a free, no-obligation consultation.
What is the Essential Eight and why does it matter?
The Essential Eight is the Australian Cyber Security Centre's baseline framework of eight mitigation strategies that protect organisations against the most common cyber attacks. Increasingly, insurers, government contracts and enterprise customers expect Essential Eight maturity as a condition of doing business. Affinity MSP implements and manages the Essential Eight for Australian organisations, including maturity assessments and ongoing compliance evidence.
Why choose an Australian-owned MSP?
Affinity MSP is 100% Australian owned and operated, which means local accountability, support teams that understand Australian business hours and compliance requirements (including the Privacy Act and data sovereignty expectations), and decisions made onshore. With 5,000+ endpoints managed across ANZ and 14 years in business, you get enterprise-grade capability with genuinely local ownership.
Let’s Work Together
Ready to ditch the IT headaches? Partnering with AffinityMSP is a breeze.
Contact us
and we’ll set up a no-cost,
no-
obligation consultation.
Tell us your goals
so we can create and implement
a detailed IT strategy for you.
Work without worries
while your technology is covered
by AffinityMSP.
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