Case Study
Consolidating IT & Cloud for a National Hospitality Group
How Affinity MSP unified fragmented IT providers, migrated critical systems to the cloud, and modernised telecommunications for a leading hospitality business.
The Challenge
Before engaging Affinity MSP, the business was managing multiple IT providers across different areas of infrastructure, cloud, and telecommunications. This created inconsistency, rising costs, and limited visibility across their technology environment.
Fragmented IT Management
Multiple providers created complexity, inefficiencies, and a lack of single-point accountability.
Rising Technology Costs
The business needed to reduce IT and telecommunications spend without lowering service standards.
Legacy Systems Holding Growth Back
Outdated telephony and disconnected platforms limited collaboration, resilience, and scalability.
The Solution
Affinity MSP was engaged as a single strategic partner to consolidate IT services, migrate critical workloads to a secure cloud-first environment, and modernise telecommunications across the business.
Consolidation & Modernisation
- Unified multiple IT providers under one managed services model
- Created a single point of accountability for IT, cloud, and telecom
- Reduced operational complexity across the organisation
Cloud & Strategic Delivery
- Migrated core systems and applications into a scalable cloud environment
- Replaced legacy communications with integrated modern telecom solutions
- Provided ongoing IT strategy consulting aligned with business growth
Services Delivered
Managed IT Services
Centralised day-to-day management of infrastructure, support, and service delivery under one provider.
IT Consolidation
Unified multiple providers and support arrangements into one streamlined managed environment.
Cloud Migration
Planned and executed migration of core systems and applications into a secure, resilient cloud platform.
Telecommunications Modernisation
Upgraded outdated telephony and communications systems to improve collaboration and reduce costs.
IT Strategy Consulting
Delivered structured planning, roadmap guidance, and ongoing advisory support aligned to business goals.
Project Transition Management
Coordinated assessment, onboarding, testing, cutover, and rollout with minimal business disruption.
The Results
15–20% Annual Cost Savings
Reduced combined IT and telecommunications spend through consolidation and removal of redundant contracts.
40% Faster Issue Resolution
A single point of contact accelerated support and improved day-to-day service responsiveness.
99.9%+ Uptime
Critical business applications achieved stronger resilience and availability after cloud migration.
30% Less Staff Downtime
Employees experienced fewer interruptions from IT issues across venues and teams.
Improved Communication Systems
Modern telecom upgrades improved collaboration, call quality, and service responsiveness.
Future-Ready Environment
The business now operates on a scalable cloud-first foundation designed to support growth over the next 3–5 years.
Client Feedback
“They've been attentive to our requirements and tailored solutions to fit our operational needs.”
“What stood out most was their ability to simplify what had previously been a very fragmented IT environment. Instead of just providing technical services, they acted as a true partner, consolidating multiple providers into a single, fully managed environment without disruption to our business.”
5.0/5.0
Overall rating
Clutch Verified
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to refer
5.0
Key Facts
Hospitality & Leisure
Construction
Location
Sydney, Australia
Engagement
2020 – Ongoing
Overall Rating
5.0/5.0
Services Delivered
Managed IT Services
IT Strategy Consulting
Microsoft Office 365
Private Cloud
IT Project Management
