Do You Offer Phone/Voice Systems?
Yes, Affinity MSP offers complete business phone systems designed for modern workplaces. We know that communication is key to every successful organization. That's why we offer advanced phone and voice solutions. Our solutions support how businesses work today: flexible, mobile, cloud-based, and secure.
Our phone and voice systems include 3CX Phone Systems and Cloud PBX. These tools provide your team with reliable voice calls, video meetings, messaging, and collaboration features. All of this is in one simple and cost-effective platform. Your staff can stay connected using one communication system. This works whether they are in the office, working from home, or moving between locations.
This blog explains what we offer, why it matters, and how Cloud PBX is different from traditional PBX systems. This will help you make the right choice for your organization.
What Affinity MSP Offers: Modern Business Phone Systems for All Teams
Affinity MSP provides modern business phone systems that replace outdated, hardware-heavy phone setups. Instead of being tied to a physical desk phone, your team can call, message, and meet from any device.
Our solutions include:
3CX Phone Systems
A leading unified communications platform that gives your business enterprise-grade voice, video, and chat features without the high cost of legacy equipment.
Cloud PBX
A cloud-based phone system that eliminates on-premises hardware, reduces maintenance, and gives your business the flexibility to scale easily.
Combined, these tools support voice, video calls, softphones, mobile access, browser-based calling, collaboration, and integrations with platforms like Microsoft 365 and major CRMs. It is everything a modern workplace needs for reliable communication.
Key Features of Our Phone and Voice Systems
When you choose Affinity MSP for business phone systems, you get a full communication solution built with:
Cloud PBX
A secure, cloud-hosted system that removes the need for expensive physical hardware.
Voice & Video Calls
Crystal-clear calls and video meetings supported by enterprise-grade reliability.
Mobile & Browser Access
Call from your smartphone, laptop, or browser. Desk phones are optional, not required.
Unified Communications
Voice, video, messaging, and call collaboration in one simple platform.
Cost Savings
Lower call costs through VoIP plus reduced maintenance with cloud hosting.
Scalable Features
Add or remove users quickly as your business grows or restructures.
Remote Work Support
Ideal for businesses operating with hybrid or distributed teams.
These capabilities give your team consistent, high-quality communication regardless of location or device.
Why Modern Businesses Still Need Strong Phone/Voice Systems
Even in a world of chat apps and video tools, phone systems remain critical for:
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- Client communication
- Customer support
- Internal coordination
- Fast decision-making
- Operational continuity
When customers or partners need answers, they still reach for the phone — not an email thread. That is why dependable business phone systems remain essential for modern Australian businesses.
Traditional PBX vs Cloud PBX: What’s the Difference?
To understand why many businesses are moving to Cloud PBX, here is a simple breakdown of how both models work.
What Is a Traditional PBX?
A traditional PBX (Private Branch Exchange) is a hardware system installed in your office. It connects desk phones to each other and to external phone lines.
Pros:
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- Stable and familiar
- Works well for businesses who prefer on-site systems
Cons:
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- Expensive hardware and high upfront costs
- Ongoing maintenance and repairs
- Not ideal for remote or hybrid workers
- Scaling requires more physical equipment
In today’s flexible work environment, traditional PBX often becomes more limiting than helpful.
What Is a Cloud PBX?
Cloud PBX replaces physical hardware with a cloud-hosted system. Calls run over VoIP, giving employees the ability to make and receive calls from anywhere.
With Affinity MSP’s 3CX Cloud PBX, your business gets high-quality communication tools. You can enjoy these tools without the high cost and complexity of a traditional phone system.
Pros:
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- Lower costs and no large hardware investment
- Easy setup and instant scalability
- Built-in support for remote and hybrid work
- Advanced features like video, messaging, call recording
- Strong uptime and redundancy
Cons:
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- Requires reliable internet (Affinity MSP offers redundancy options to ensure continuity)
Side-by-Side Comparison
| Feature | Traditional PBX | Cloud PBX (3CX) |
|---|---|---|
| Upfront Cost | High | Low |
| Maintenance | On-site servicing | Cloud managed |
| Scalability | Hardware dependent | Add/remove users easily |
| Remote Work Support | Limited | Excellent |
| Features | Basic calling | Voice, video, messaging, integrations |
| Business Continuity | Hardware dependent | Cloud redundancy |
Why Businesses Choose Affinity MSP for Cloud PBX
Modern organisations choose Cloud PBX because it gives them a communication system that is flexible, secure, and cost-effective. With Affinity MSP, you also get:
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- Secure communication with enterprise-grade encryption
- Expert setup, ongoing management, and troubleshooting
- Australian-based support
- Smooth transitions from existing phone systems
- A solution that grows with your business
We focus on delivering business phone systems that simply work: no complications, no unnecessary hardware, no outdated processes.
The Affinity MSP Approach: Fully Managed, Fully Supported
Choosing a business phone system is not just a technical decision, it is a long-term communication strategy. That is why Affinity MSP handles everything from design and deployment to management and support.
We ensure your organisation gets a phone and voice system that is:
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- Secure
- Reliable
- Cost-effective
- Easy to use
- Built for the future
No matter if you are upgrading a traditional PBX, switching to 3CX, or helping remote teams, you can count on us. We will provide a smooth and seamless experience.
