Are There Any Hidden Fees or Long-Term Contracts?

When evaluating managed service providers, many businesses worry about hidden fees in IT contracts or being tied into rigid, long-term agreements. These concerns are valid—unpredictable costs and inflexible terms can quickly erode trust in an IT partnership. 

At AffinityMSP, we take a different approach. Our contracts are built on clarity, transparency, and flexibility. There are no hidden fees, and any contract terms are fully disclosed upfront, ensuring you always know exactly what you’re committing to. 

No Hidden Fees 

Unfortunately, it’s common in the IT industry for providers to advertise low entry pricing and then add extra charges later—for after-hours support, urgent response, or additional users. AffinityMSP removes this uncertainty by offering: 

• • • Clear inclusions – Every service, deliverable, and cost is outlined in detail. 
    • Transparent pricing – No “fine print” or unexpected add-ons. 
    • Predictable monthly costs – Stable, subscription-based pricing you can budget for with confidence. 

Flexible Agreements, Not Lock-Ins 

We recognise that technology—and business—moves quickly. Long-term lock-in contracts often don’t serve clients well, which is why we focus on flexible agreements that adapt as your needs change. 

• • • Scalable services – Add or reduce services as your business evolves. 
    • Right-sized terms – Agreements structured to match your operational and compliance requirements. 
    • Performance-driven partnership – We retain clients by delivering measurable value, not by enforcing rigid contracts. 

The AffinityMSP Difference 

At AffinityMSP, transparency isn’t just a promise—it’s a standard. You’ll never face hidden charges or restrictive agreements that limit your options. Instead, you’ll have: 

• • • Confidence in clear, predictable pricing 
    • Flexibility to adjust services as your business grows 
    • Trust that comes from a partner invested in your success 

That’s why businesses across Australia and New Zealand choose us—because they know we stand by what we say.