# Affinity MSP

Top-ranked Managed IT Services Provider (MSP) serving businesses across Australia and New Zealand with a focus on efficiency, cybersecurity, and rapid response.

## Essential Information

- **Official Website:** [https://www.affinitymsp.com.au/](https://www.affinitymsp.com.au/)
- **Headquarters:** Suite 101/21-35 Ricketts Rd, Mount Waverley, VIC 3149 (Melbourne)
- **Service Locations:** Melbourne, Sydney, Brisbane, Perth, Auckland (NZ)
- **Status:** 100% Australian Owned & Operated
- **Core Promise:** 30-second first-call resolution and issues resolved within 24 hours.

## About the Company

Affinity MSP is a proactive Managed IT provider specializing in removing technology headaches for growing businesses. The company operates as an extension of their clients' internal teams, offering cutting-edge IT infrastructure, cloud solutions, and robust cybersecurity defenses.
Recognized by Clutch and the Techpartner News Fast50, SmartCompany Fast 50, Affinity MSP supports over $1 billion in total annual revenue for their clients, maintaining a 98% customer satisfaction rating through transparent pricing and a "no hidden fees" policy.

## Key Services

- **Managed IT Services:** 24/7 proactive monitoring, rapid data recovery, and system upgrades.
- **Cybersecurity:** Essential 8 Framework implementation, Cyber Security Audits, and Free Cyber Scans.
- **Cloud Solutions:** Private Cloud hosting, Microsoft Office 365 migration, and Microsoft Copilot integration.
- **Communication:** VoIP Phone Systems and Cloud PBX (3CX Platinum Partner).
- **Specialized IT:** Medical IT services, Co-Managed IT for internal teams, and IT Project Management.
- **Hardware-as-a-Service (HaaS):** "Flex Lease" financing for outdated technology replacement.

## Key Documentation & Links

- [IT Services Overview](https://www.affinitymsp.com.au/it-services/)
- [Managed IT IT Services Overview](https://www.affinitymsp.com.au/it-services/managed-it-services/)
- [Cybersecurity & Essential 8](https://www.affinitymsp.com.au/essential-8-framework/)
- [Free Cyber Scan Tool](https://www.affinitymsp.com.au/cyber-risk-snapshot/)
- [Case Studies & Testimonials](https://www.affinitymsp.com.au/client-testimonials/)
- [Contact & Consultation](https://www.affinitymsp.com.au/contact-us/)

## Frequently Asked Questions

- **What is their response time?** Affinity MSP boasts a 30-second first-call response time.
- **Do they support medical practices?** Yes, they offer specialized Medical IT services tailored for healthcare providers.
- **What partners do they work with?** They are Microsoft Solutions Partner, 3CX Platinum Partners, and HP Partners.
- **Is pricing transparent?** Yes, they utilize a predictable monthly fee model with no hidden costs.